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Shipping

Customer Service


Shipping henna ships usps

We ship daily Monday-Friday, excluding holidays, via USPS Priority Mail Service. Rush Processing and Express Mail with 2 day delivery are available for a surcharge.

Shipping rates on the website are approximate. The shipping fees may be adjusted depending on the weight, distance, and type of delivery required. You will recieve an invoice or refund for additional shipping chargesif applicable.

Our goal is to ship most orders within 2 business days, though this is not always possible, we try our best! If you require expedited delivery please add RUSH PROCESSING to your order.

Fresh mixed PASTE: We recommend upgrading to Express Mail US Postal Service to preserve freshness and prompt delivery for this perishable product, guaranteed to arrive within 2 days of shipping. Specifically recommended for ALL INTERNATIONAL (7-10 day delivery), East Coast, Mid West, and Hawaii residents.


RUSH PROCESSING

Order by 9:00 AM PST and order ships same day by Noon PST

Ran out of time, last minute event, procrastinated?

Need that order packed and shipped out ASAP? It's okay, we understand.

Add RUSH PROCESSING to your order and it'll be pushed to the head of the line, packed by Noon and hand delivered to the POST office to give you the best turn around time possible - often delivered next day by 3PM

$25.00 Rush Procssing. Ships via USPS Express Mail, 2 days by 3PM guaranteed.


Domestic Shipping

priority mail options

Priority US Postal Service:

  • 3-7 days in Transit
  • Standard shipping method, rates begin at $8.00
  • Includes online Tracking
express mail upgrade

Express Shipping Upgrade 1-2 days in transit

Fees are between $18-$25 for small orders. You will receive an invoice if there is an amount due.

Express US Postal Service:

  • 2 days in Transit
  • Guaranteed by 3 PM on 2nd day in transit
  • Signature Required
  • Includes online Tracking
  • Recommended for perishable pre mixed henna paste

International Orders

  • Not all delivery options are available for every country
  • Delivery time is approximate
  • Orders to the Middle East must ship via DHL.
  • Henna Caravan can not be responsible for orders delayed or seized by customs
  • Customer is responsible for any VAT, Taxes or Duties levied. These charges are assessed by your country and Henna Caravan has no control over these taxes.
International Priority US Postal Service:
  • 7-10 days in Transit
  • Standard shipping method, rates begin at $16.00
  • Tracking is NOT available for Priority shipping.
  • Trackig is AVAILABLE for Express shipping
  • Please consider International Express shipping with tracking to reduce risk of order delay or loss.
International Express US Postal Service:
  • 4-7 days in Transit
  • Includes Tracking until it reaches your country only
  • Recommended for perishable pre mixed henna paste
  • Recommended to reduce risk of order delay or loss
  • International Express Shipping generally begin at $35.00
$20.00 international express mail upgrade, small (additional fees may be required)
 

Local Pick Up in Camarillo

  • Pick Up is generally available Monday, Wednesday, Friday
  • Place your order as usual and add LOCAL PICK UP
  • We will hold your order and contact you with the weeks available pick up times
  • Shipping fees will be refunded
  • $3 packing fee is applicable
  • Henna Caravan
    336 Dawson Place, Unit A (at corner of Dawson Place and Dawson Drive)
    Camarillo, CA 93012
$3.00 packing fee

Please Check your Delivery Address!

Double check your address is correct when in the check out process. Sadly, each week we have several customers whose orders are shipped to old or inaccurate addresses. Please don't let this happen to you!

  • Changes and updates may be made to your shipping address in your Paypal account during check out.
  • Once you confirm and complete payment NO CHANGES to your ADDRESS may be made.
  • It's credit card fraud if we send your items to an address other than the one shown on your invoice. If we do send the item to another address it can void your buyer protection and insurance.
  • If your order is being sent to the WRONG ADDRESS please place a second order and update the shipping information. Send an email to info@hennacaravan.com to cancel your first order.
  • Online orders receive an automated email notification of shipping with tracking information when the order ships.

Order Processing and Shipping Times

  • Orders ship Monday, Wednesday, Friday, excluding weekends/holidays.
  • Orders placed by noon pacific time will usually ship on the next shipping day. Example: Orders placed by noon Wednesday usually ship on Wednesday, orders placed after noon on Friday will ship the next Monday. This means MOST orders will ship within 2 days.
  • If you fail to order the minimum quantity your order will be delayed and you will be invoiced for the difference.
  • Delays may occur if we are out of stock of an item.

Delivery Methods

  • All U.S. orders ship via Priority US Postal Service, 3-5 day delivery on average
  • Need it FAST? Upgrade to Express Mail, 1-2 days in transit, guaranteed, signature required.
  • Most orders are shipped within 2 days of you placing your order, though this can vary.
  • If you have a deadline, please add RUSH PROCESSING which includes express delivery upgrade.
  • Delivery times do not include time to process or package your order.
  • If you require your order shipped with another carrier there is an additional $10 fee applied as it must be hand processed

Delivery Problems

Express Mail
Express Mail orders REQUIRE a SIGNATURE upon delivery. If no one is home your postal carrier will leave a note and attempt delivery on the next day. You may pick up your package from the post office if you miss your carrier. It will be held for several weeks for pick up before being returned.

Delivery Problem: lost, stolen or misaddressed
We cannot be responsible for lost or stolen packages.
If we are provided a bad address you are responsible for the additional shipping charges incurred to re ship your package.
Henna Caravan will not ship a replacement until the first package is returned by the postal service.

Missing Package
Notify us if your package has not arrived within 2 weeks. If the package is undeliverable it will be held at your local post office for 2 weeks for you to pick up in person. After this time it is returned to us. Please have the email address and date the order was placed so we may look up your details if there is a problem. Missing orders can not be re shipped until the first package is returned by the postal service.

Bad Address
Please double check that your address is correct. You are responsible for additional shipping charges incurred to re ship your package. Orders shipped to a bad address can not be re shipped until the first package is returned by the postal service.

If we misaddress a package
If we make a mistake on the shipping address we will repack it with fresh products and reship the package at our expense.

 

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Order online, we're always open! Email: info@HennaCaravan.com   Phone: 805.248.7413 Visa Master Card Discover American Express eCheck