Please Check your Delivery Address!
Please double check your address is correct when in the check out process. Sadly, each week we have several customers whose orders are shipped to old or inaccurate addresses. Please don't let this happen to you!
- Changes and updates may be made to your shipping address in your Paypal account during check out.
- Once you confirm and complete payment NO CHANGES to your ADDRESS may be made.
- It's credit card fraud if we send your items to an address other than the one shown on your invoice. If we do send the item to another address it can void your buyer protection and insurance.
- If your order is being sent to the WRONG ADDRESS and you must change it please place a second order and update the shipping information. Send an email to info@hennacaravan.com to cancel your first order.
- Online orders will receive an automated email notification of shipping with tracking information.
Order Processing and Shipping Times
- Orders ship Monday, Wednesday, Friday, excluding weekends/holidays.
- Orders placed by noon pacific time will usually ship on the next shipping day. Example: Orders placed by noon Wednesday usually ship on Wednesday, orders placed after noon on Friday will ship the next Monday. This means MOST orders will ship within 2 days.
- If you fail to order the minimum quantity your order will be delayed and you will be invoiced for the difference.
- Delays may occur if we are out of stock of an item.
Delivery Methods
- All U.S. orders ship via Priority US Postal Service, 3-5 day delivery
- Need it FAST? Upgrade to Express Mail, 1-2 days in transit, guaranteed, signature required.
- Most orders are shipped within 2 days of you placing your order, though this can vary.
- If you have a deadline, please advise us.
- Delivery times do not include time to process or package your order.
- If you require your order shipped with another carrier there is an additional $10 fee applied as it must be hand processed
Delivery Problems
Express Mail
Express Mail orders REQUIRE a SIGNATURE upon delivery. If no one is home your postal carrier will leave a note and attempt delivery on the next day. You may pick up your package from the post office if you miss your carrier. It will be held for several weeks for pick up before being returned.
Delivery Problem: lost, stolen or misaddressed
We cannot be responsible for lost or stolen packages.
If we are provided a bad address you are responsible for the additional shipping charges incurred to re ship your package.
Henna Caravan will not ship a replacement until the first package is returned by the postal service.
Missing Package
Notify us if your package has not arrived within 2 weeks. If the package is undeliverable it will be held at your local post office for 2 weeks for you to pick up in person. After this time it is returned to us. Please have the email address and date the order was placed so we may look up your details if there is a problem. Missing orders can not be re shipped until the first package is returned by the postal service.
Bad Address
Please double check that your address is correct. You are responsible for additional shipping charges incurred to re ship your package. Orders shipped to a bad address can not be re shipped until the first package is returned by the postal service.
If we misaddress a package
If we make a mistake on the shipping address we will repack it with fresh henna products and reship the package at our expense.
Shipping on Henna Paste - new options:
We now offer priority delivery on premixed paste as an option to keep costs affordable for all customers. Henna Paste can only be guaranteed if shipped via Express Mail and/or arrives within 2 days. West Coast customers will usually receive priority shipments in 2 days. Midwest, east coast, Hawaii, Alaska, and Puerto Rico customers are strongly suggested to upgrade paste to express delivery.
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